Frequently asked questions

1. What is end of tenancy cleaning?
End of tenancy cleaning is a deep cleaning service 

carried out when tenants move out of a rented property.

 It ensures the property is spotless and ready

 for the next tenant, helping you get your full deposit back.

2. Is end of tenancy cleaning 

mandatory?
While not legally required, 

most tenancy agreements state 

that the property must be returned in the same

clean condition  as at the start of the tenancy. 

Professional cleaning is often the

 best way to meet this requirement.

3. What does your end of tenancy cleaning service include?
Our service includes thorough 

cleaning of:

Kitchen, cupboards

Bathrooms and toilets

Bedrooms and living areas

Floors, carpets, and skirting boards

Windows (interior only unless 

otherwise arranged)

A full checklist is followed to ensure nothing is missed.

4. Do I need to be present during the cleaning?
No, you don’t have to be there. You can arrange 

for us to collect the keys or provide access. We’ll notify

 you once the job is done and send photos or a 

completion report if required.

5. How long does the cleaning take?
The duration depends on the size and condition

of the property.

1-bedroom flat: 3–4 hours

2–3-bedroom house: 4–6 hours

Larger properties may take longer.

6. Do you provide cleaning materials and equipment?
Yes, our team brings all professional grade cleaning 

products and equipment needed for the job.

7. Do you offer carpet or upholstery cleaning?
Yes, we can add professional carpet, rug, or upholstery

cleaning to your end of tenancy 

package at an additional cost.

8. Do you offer appliance cleaning?

Yes, we offer appliance cleaning at an additional cost.

9. What if my landlord or agent isn’t satisfied?
We offer a 48-hour re-clean 

guarantee. If there are any issues reported 

within that time, we’ll return to fix them 

free of charge.

10. How much does end of tenancy cleaning cost?
Prices vary based on property size and condition.

 For example:

Studio flat: from £120

1-bedroom: from £170

2-bedroom: from £210

3-bedroom: from £275
(Contact us for an exact quote.)

11. Do you clean furnished properties?
Yes, we clean both furnished and 

unfurnished properties. 

For furnished homes, we also clean all

 furniture and 

soft furnishings 

(as agreed in the quote).

12. Do you need access to electricity and hot water?
Yes, please ensure the property has both. If utilities are off,

 let us know in advance so we can make suitable arrangements.

13. How do I book an end of tenancy clean?
You can book online, call us, or send an email with your 

preferred date, property size, and address. We’ll confirm 

the booking and send all the details.